Refund policy

Divine Outdoors: refunds process

The returns and refunds process can take up-to 7 working days as the furniture needs to be collected, returned, and assessed by our warehouse teams. Once your product return has been received and inspected, will send you an email to notify you that we have received your returned item. We will also notify you of the approval, partial approval, or rejection of your refund. If you are approved, then your full or partial refund will be processed, and a credit will automatically be applied back to your credit card or original method of payment. This is usually completed within 3-5 days of receiving your return. 

SUPPORT

We understand that your garden furniture is a significant investment. We are always on hand to help with your queries so please do not hesitate to call.

+443301656160 or email customer@divine-outdoors.co.uk to discuss the status of your order - our friendly, professional team would be delighted to help.